01
Listen & assess
Understand your setup, pain points, and goals. Document current devices, accounts, and risks before we touch anything.
Break/fix • Setup • Backups • Maintenance
Beginner-friendly IT support for solo businesses & small teams
Keep your devices moving, your files protected, and your team confident—without hiring in-house. Remote across the U.S. with on-site support in NYC & the Tri-State area.
Includes a 15-minute call + personalised 3-step IT Action Plan within 24 hours.
- 5+ years guiding solo practices, clinics, and studios
- CompTIA A+ and Google IT Support certified
Process
Your roadmap from first call to steady systems
02
Stabilise fast
Resolve urgent issues, clean up configs, and make sure everyone can get back to work quickly with clear next steps.
03
Protect & prevent
Establish backups, patching, and access controls so the basics are covered without adding extra complexity.
04
Train & support
Show your team how to use the tools, share simple guides, and stay available for questions via remote or on-site support.
05
Maintain & improve
Offer recurring check-ins, reports, and roadmap ideas that keep things running smoothly as you grow.
Services
Beginner-friendly IT support you can mix and match
Break/fix help when things go wrong
On-Demand Troubleshooting & Tech Support
Get back to work fast when tech misbehaves—slow laptops, missing email, Wi-Fi drops, or printer errors. I jump in remotely first and swing by in NYC & the Tri-State area when hardware needs a hands-on fix.
Get new gear and team members up to speed
New Device Setup, Upgrades & Onboarding
Turn on new gear and it's already ready. I prep updates, migrate files, configure accounts, and give your team a walkthrough so day one actually runs smoothly.
Protect files and reduce everyday risks
Data Backup Setup & Basic Security Hardening
Keep your files safe with automatic backups, verified restores, and everyday protections (updates, password policies, antivirus) explained in plain English so your team actually follows them.
Move to Microsoft 365 or Google Workspace without downtime
Cloud Service Setup & Email/Data Migrations
Give your team modern tools without the chaos. I plan the cutover, move email/files, configure domains, and stay on-call so nobody loses access during the switch.
Stay ahead with scheduled care and priority support
Recurring Maintenance Plans (Proactive Support Packages)
Swap surprise outages for a steady rhythm. Scheduled health checks, update cycles, backup verification, and priority response keep your systems calm while you focus on clients.
Popular paths
Choose quick fixes, projects, or ongoing care
Starter Session: Remote Health Check
A 30-minute screen-share to diagnose issues, tidy settings, and outline fast fixes. You'll get a 3-step action plan and next-step pricing within 24 hours.
Investment
$95 flat for first-time clients
- Device and account review
- Priority fixes during the session
- Written summary with next steps
Best for: Solo pros who want a quick win before committing to ongoing support.
Stabilise & Secure Project
Bundle troubleshooting, backup setup, and security basics into one focused project so your systems are trustworthy again.
Investment
Most projects land between $450–$1,200
- On-site or remote rollout plan
- Backup + security baseline
- Staff handoff and quick guides
Best for: Teams with a growing list of tech to-dos or recent outages that need a reset.
Proactive Care Plan
Monthly or quarterly check-ins, monitoring, and guaranteed response times so small issues never become big emergencies.
Investment
Plans start around $75 per workstation/month
- Scheduled health checks
- Backup verification
- Priority remote/on-site support bank
Best for: Clinics, studios, and boutiques that want predictable coverage without hiring in-house.
Need a custom bundle?
Mix and match services into a retainer that covers strategy, emergency support, and regular check-ins.
About
Hands-on IT partner for modern, lean teams
Hi, I’m Vic
I’m the solo tech partner behind Private IT Support. You’ll work directly with me—an ex-enterprise engineer who now helps therapy practices, creative studios, and boutique consultancies keep their devices calm and their data protected.
Recent wins include moving a three-person therapy team onto encrypted backups, refreshing twelve iMacs for a Brooklyn studio over a single weekend, and wiring a pop-up retail space with secure Wi-Fi before opening day.
- 5+ years supporting finance, healthcare, and creative teams
- CompTIA A+ & Google IT Support certified
- Friendly, plain-language support via remote sessions or on-site in NYC & the Tri-State area
- Available for recurring care or one-off projects across the U.S.
Ready for reliable IT without hiring in-house?
Book a consultation to review your setup, urgent needs, and the right support plan. You'll receive an action list within 24 hours.