Premium websites, an AI receptionist, business texting and online booking for small businesses. Private, white-glove IT for homes and offices. Planned carefully, set up in your name and looked after by one team.
Private IT Support is a Telonyte company.
Two ways we help
Your website, your phones and your calendar, working together. We build a premium website, set up an AI receptionist that answers calls and books appointments, and connect texting and online booking. Then we keep it all running.
Private technology care for Nashville homes, estates and executive home offices. Computers, phones, Wi-Fi and the whole family’s devices, looked after by appointment, handled quietly and explained plainly.
$99 visit fee, credited toward your job if you hire us.
Business services
Six services that fit together. Take one, or let us set up the whole front desk.
A fast, mobile-friendly website with booking built in. Hosted with secure HTTPS, set up in your business name and kept current when you need changes.
Explore
An AI receptionist that answers your calls day or night, answers common questions from facts we load, and books appointments on your calendar. When a caller needs a person, it transfers the call or takes a message.
Explore
Text customers from your business number: replies, reminders and follow-ups. Set up and registered properly, for customers who opted in.
Explore
Let customers book online at any hour. We connect booking to your website and calendar, with confirmations and reminders.
ExploreComputers, email, Wi-Fi, printers, backups and new staff setup for small offices, by appointment. Remote help when a visit isn’t needed.
ExploreOngoing care for your website, AI receptionist, booking and IT on a monthly plan: monitoring, fixes, updates and a monthly report.
ExploreHow a business project works
Tell us about your business and what you need. We reply with a clear scope and a quote.
A kickoff call to learn your services, hours, service area and how you like customers handled.
We build your website, set up your AI receptionist, texting and booking, and test every form, booking and call path before launch.
We go live, show you and your staff how everything works, and tune it from real calls.
Choose the care plan that fits, or run it yourself and call us when you need us.
You own it
Every account we set up, from your domain and website to your phone line, booking and AI receptionist, is set up in your business’s name, with you as the owner. We work through our own admin seat, never your owner login.
Phone and texting, email and ad spend are billed to you directly by each vendor, at the vendor’s price. We don’t charge for them and add no markup.
For your home
We look after the technology in homes where privacy matters: executives who run their work from a home office, families with a house full of devices, and people with a public profile who would rather keep the circle of people in their home small.
Visits are scheduled around you. The work is done neatly, nothing is changed without asking, and you get a short written summary before we leave.
Mac and Windows computers, iPhones and iPads for everyone in the house, set up, repaired and kept up to date.
Coverage for larger homes and estates, including the guest house, the pool and the home office, with the equipment out of sight.
Video calls that don’t drop, a printer that prints, and work accounts kept separate from the family’s.
Two-step sign-in, password managers, account reviews, and a careful look after a suspicious call, email or sign-in alert.
Laptops, phones and tablets updated, backed up and locked down before a trip, with a plan if one goes missing on the road.
A child’s first phone with sensible limits, and patient help for parents and grandparents, at your home or theirs.
Printers, smart TVs, speakers and doorbells connected and working together.
Backups that actually run, and new computers or phones set up with nothing left behind.
Everyday IT for family offices and small practices without an IT department: new staff setup, email, printers, Wi-Fi and backups.
Prepaid remote sessions for problems that don’t need a visit, including while you travel: $99 for the first half hour, then $199 an hour.
Calls answered 24/7 · urgent and after-hours help available
Home visits
Choose a time online, or call (615) 490-0876. Calls are answered around the clock, and urgent or after-hours problems are taken too.
A technician comes to your home or office. The $99 visit fee is credited toward your job if you hire us.
We fix it, show you what changed, and leave a short written summary. Nothing is installed, removed or shared without your say.
Discretion
What we see in your home, on your devices and in your accounts stays with us. We don’t photograph your home, talk about whose house we were in, or name the people we work for.
Equipment is installed neatly and out of sight, and we will never ask for passwords, codes or card numbers by phone or text.
The same rule applies to your business. What we see in your files, calls and customer records is used only to do the job.
Sample projects
These are illustrative samples that show how the pieces fit together. They are not client results.
This is an illustrative sample, not a client result.
A home-services trade business gets most of its work by phone. Calls during jobs and after hours go to voicemail, and the website is dated.
Services used: Websites, AI receptionist, Texting, Booking, Care plans
This is an illustrative sample, not a client result.
A small professional office with a handful of computers and no IT department. One staff member has been the IT person by default.
Services used: IT support, Remote IT support
This is an illustrative sample, not a client result.
A studio that books by appointment spends much of the day on phone tag and reminder calls.
Services used: Booking, Texting, Websites, Care plans
Service area
Homes, estates and offices within about 20 miles of downtown Nashville, including Belle Meade, Green Hills, Forest Hills, Oak Hill, Brentwood, Bellevue, East Nashville, Donelson, Hermitage, Old Hickory, Madison, Goodlettsville, Hendersonville, Mt. Juliet, Antioch, La Vergne and Nolensville.
Just outside that? Ask and we will let you know. Away from home? Remote help works wherever you are.
Websites, AI receptionists, texting and booking are set up for businesses across the same Nashville area.
FAQ
Every on-site appointment has a $99 visit fee. If you hire us for the job, the full $99 is credited toward it.
What we see on your devices and in your home stays confidential and is used only to do the job. We never ask for passwords, codes or card numbers by phone or text. See our privacy policy.
Yes. Calls are answered 24/7. Tell us what is happening and we will call you back about an urgent or after-hours visit.
Yes. Phones, tablets and computers for everyone in the house, plus parents or grandparents within about 20 miles of downtown Nashville.
Choose a time on our booking page, or call (615) 490-0876. Visits are by appointment.
Appointments Monday to Thursday 8am to 8pm, Friday 8am to 3pm and Sunday 8am to 8pm, Central time. Calls are answered around the clock.
On-site within about 20 miles of downtown Nashville. Remote help is also available, prepaid. See remote IT support.
Every business is different, so we quote each project after a short conversation about what you need. Request a quote and we will send a clear scope.
You do. Every account is set up in your business’s name, with you as the owner. We work through our own admin seat, never your owner login.
No. Phone and texting, email and ad spend are billed to you directly by each vendor. We don’t charge for them and add no markup.
Yes. At the start of every call, the AI identifies itself as your business’s automated AI assistant and says the call may be recorded and transcribed. It transfers the call or takes a message when a person is needed.
For your business
Tell us what your business needs. We will send a clear scope and a quote.
Or email [email protected]
For your home
A technician at your door, on your schedule.
$99 visit fee, credited toward your job if you hire us.
