Sample case studies

SAMPLE project 1: A trade business front desk

This is an illustrative sample, not a client result.

The situation (illustrative): A home-services trade business gets most of its work by phone. Calls during jobs and after hours go to voicemail, and the website is dated.

Services used: Websites, AI receptionist, Texting, Booking, Care plans

Illustrative scope

• A new mobile-friendly website: home, services, service area, about, and contact with booking
• An AI receptionist that answers calls, answers common questions from the business’s own facts, books jobs on the calendar, and transfers or takes a message when needed
• Business texting, registered before launch, for call recaps and reminders to opted-in customers
• Online booking connected to the website and calendar
• Accounts set up in the business’s name, with the owner in control
• Ongoing care on a care plan

SAMPLE project 2: A small office, set up and looked after

This is an illustrative sample, not a client result.

The situation (illustrative): A small professional office with a handful of computers and no IT department. One staff member has been the IT person by default.

Services used: IT support, Remote IT support

Illustrative scope

• New staff computers set up with email, files and printers before day one
• Mailboxes, shared calendars and two-step sign-in
• Office Wi-Fi with a separate guest network
• Backups for the files the business can’t lose
• Remote help for small problems between visits

SAMPLE project 3: An appointment-based studio

This is an illustrative sample, not a client result.

The situation (illustrative): A studio that books by appointment spends much of the day on phone tag and reminder calls.

Services used: Booking, Texting, Websites, Care plans

Illustrative scope

• Online booking on the website, with service types, lengths and booking hours
• Bookings sent to the studio’s calendar and inbox
• Confirmations and reminders by email, and by text to opted-in customers
• Small edits to hours and services on a care plan

SAMPLE project 4: An executive home office

This is an illustrative sample, not a client result.

The situation (illustrative): An executive runs much of their work from home. Video calls drop in the office wing, and work and family accounts are mixed together.

Services used: Home IT support, Home Wi-Fi setup

Illustrative scope

• Whole-home Wi-Fi that reaches the home office, with the equipment out of sight
• Work accounts kept separate from the family’s
• Two-step sign-in and a password manager
• Devices updated and backed up before travel