Private IT support services

Service menu for solo businesses and small teams.

Pick the level of involvement you need—from urgent break/fix help to ongoing maintenance. Every engagement starts with a quick health assessment so we know exactly what to prioritise.

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Low-risk intro

Starter Session: remote health check for first-time clients

Starter Session: Remote Health Check

A 30-minute screen-share to diagnose issues, tidy settings, and outline fast fixes. You'll get a 3-step action plan and next-step pricing within 24 hours.

Device and account review
Priority fixes during the session
Written summary with next steps

Best for: Solo pros who want a quick win before committing to ongoing support.

Intro rate

$95 flat for first-time clients

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We’ll use the Starter Session to resolve what we can live, then send a 3-step action plan with next-step pricing within 24 hours.

Services

What we can handle for you

Break/fix help when things go wrong

On-Demand Troubleshooting & Tech Support

Get back to work fast when tech misbehaves—slow laptops, missing email, Wi-Fi drops, or printer errors. I jump in remotely first and swing by in NYC & the Tri-State area when hardware needs a hands-on fix.

Ideal for: Solo professionals and small offices (therapists, consultants, boutiques) who want help they can actually text when something breaks.
Delivery: Screen-share and phone support across the U.S., with scheduled on-site visits across NYC & the Tri-State area for hardware, network, or cabling fixes.
Pricing guide: Pay-as-you-go starting around $125–$250 per hour, or choose prepaid blocks/retainers for priority response. Optional monthly standby retainers (~$150/month) available for frequent requests.

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Get new gear and team members up to speed

New Device Setup, Upgrades & Onboarding

Turn on new gear and it's already ready. I prep updates, migrate files, configure accounts, and give your team a walkthrough so day one actually runs smoothly.

Ideal for: Small offices adding staff, solo businesses upgrading devices, and local teams moving or expanding their workspace.
Delivery: Primarily on-site in NYC & the Tri-State area for hardware configuration and data transfer, with remote/ship-in options for software prep and virtual walkthroughs.
Pricing guide: Flat project rates typically $250–$350 per device for full setup and migration, with smaller fees ($50–$100 plus parts) for component upgrades. Hourly billing ($100+/hr) available for custom scopes.

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Protect files and reduce everyday risks

Data Backup Setup & Basic Security Hardening

Keep your files safe with automatic backups, verified restores, and everyday protections (updates, password policies, antivirus) explained in plain English so your team actually follows them.

Ideal for: Accountants, therapists, independent retailers, and other small teams who store sensitive client data but don’t have formal IT policies yet.
Delivery: Hybrid of remote configuration and short on-site visits to install hardware like backup drives. Ongoing monitoring can be rolled into a maintenance plan.
Pricing guide: One-time projects for small offices (3–5 devices) typically $300–$600. Add optional monthly check-ins or monitoring from $10–$20 per device.

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Move to Microsoft 365 or Google Workspace without downtime

Cloud Service Setup & Email/Data Migrations

Give your team modern tools without the chaos. I plan the cutover, move email/files, configure domains, and stay on-call so nobody loses access during the switch.

Ideal for: Growing teams that need shared email, calendars, and file access—like agencies, real estate groups, or remote-first solo businesses aiming for a professional setup.
Delivery: Delivered remotely with coordination calls and after-hours cutovers to minimise disruption. Optional on-site sessions to log devices into the new environment.
Pricing guide: Project-based pricing from ~$500–$1,000 for a 5-user migration. Smaller solo moves start around $200. Per-user pricing (~$100/mailbox) available for larger projects.

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Stay ahead with scheduled care and priority support

Recurring Maintenance Plans (Proactive Support Packages)

Swap surprise outages for a steady rhythm. Scheduled health checks, update cycles, backup verification, and priority response keep your systems calm while you focus on clients.

Ideal for: Small clinics, creative studios, and boutique firms that rely on uptime and prefer predictable IT costs over emergency fixes.
Delivery: Ongoing remote monitoring with planned maintenance windows plus optional on-site visits for NYC & Tri-State area clients. Simple reports keep you informed about what was done.
Pricing guide: Starting around $25–$75 per workstation per month, or ~$500/month for a five-person office. Tiered plans available depending on response time and on-site coverage.

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Need more support?

Next-step packages once you’ve tried the Starter Session

Stabilise & Secure Project

Bundle troubleshooting, backup setup, and security basics into one focused project so your systems are trustworthy again.

Typical

Most projects land between $450–$1,200

On-site or remote rollout plan
Backup + security baseline
Staff handoff and quick guides

Best for: Teams with a growing list of tech to-dos or recent outages that need a reset.

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Proactive Care Plan

Monthly or quarterly check-ins, monitoring, and guaranteed response times so small issues never become big emergencies.

Typical

Plans start around $75 per workstation/month

Scheduled health checks
Backup verification
Priority remote/on-site support bank

Best for: Clinics, studios, and boutiques that want predictable coverage without hiring in-house.

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Every engagement includes

What you can expect

Clear diagnostics, resolution notes, and prevention tips after every fix
On-site coverage in NYC & the Tri-State area for hardware installs, cabling, and workspace setup
Baseline cybersecurity: backups, antivirus, patching, secure passwords
Cloud migrations and account management for Microsoft 365 and Google Workspace
Recurring maintenance plans with simple reporting and priority response

Process

From first request to ongoing care

Listen & assess

Understand your setup, pain points, and goals. Document current devices, accounts, and risks before we touch anything.

Stabilise fast

Resolve urgent issues, clean up configs, and make sure everyone can get back to work quickly with clear next steps.

Protect & prevent

Establish backups, patching, and access controls so the basics are covered without adding extra complexity.

Train & support

Show your team how to use the tools, share simple guides, and stay available for questions via remote or on-site support.

Maintain & improve

Offer recurring check-ins, reports, and roadmap ideas that keep things running smoothly as you grow.

FAQ

Common questions before we get started

How fast can you respond when something breaks?

Most remote troubleshooting sessions are booked same-day or within 24 hours. Maintenance clients receive the priority response times outlined in their agreement.

Do you work with teams outside New York?

Yes. Remote support covers clients across the U.S. On-site visits are focused on NYC & the Tri-State area, with travel available by request.

What kind of systems do you support?

Mac and Windows devices, Wi-Fi and networking gear, Microsoft 365 and Google Workspace, VoIP, password managers, backups, and the everyday tools solo businesses rely on.

Not sure which mix of services is right?

Share your current setup and support needs. You'll get a tailored recommendation, timeline, and estimated investment within 24 hours.

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