People-first troubleshooting
Plain-language updates and screen-share walkthroughs ensure every client understands what changed and why.
Hi, I’m Vic
Your calm, plain-language IT partner when tech gets loud.
I left enterprise IT to build Private IT Support because smaller teams deserve the same reliable help—without tickets disappearing into a queue. Working directly with therapists, interior designers, non-profits, and boutique agencies means I rewrite jargon into clear action, and I’m the one picking up the phone when something breaks.
Recent projects include migrating a three-person therapy practice onto encrypted backups and HIPAA-friendly tools, refreshing twelve workstations and secure Wi-Fi for a Brooklyn creative studio over one weekend, and coordinating after-hours cloud cutovers for a remote consulting duo so they never missed a client call.
Expect screen-shares with live explanations, detailed handoffs, and a calm voice that keeps your team confident. I work remotely across the U.S. and travel on-site throughout NYC & the Tri-State area for installs, cabling, and anything that needs two hands.
CompTIA A+ and Google IT Support certified5+ years supporting finance, healthcare, and creative teams3,000+ support tickets resolved for teams of 3–30Remote across the U.S. with on-site in NYC & the Tri-State area
Principles
What you can expect on every ticket and project
Proactive maintenance
Automations, monitoring, and documentation reduce downtime and keep teams prepared for growth without surprise jargon or fees.
Trusted partnerships
From vendor coordination to staff training, I stay embedded as your go-to IT contact, not a one-off fix.
Timeline
Experience that covers emergencies and long-term roadmaps
- 2013–2017
Enterprise IT support for finance and healthcare teams managing complex rollouts, security audits, and compliance-driven projects.
- 2017–2021
Introduced automation, device management, and help desk systems for agencies and internal product teams.
- 2021–Present
Running Private IT Support: providing break/fix troubleshooting, device onboarding, cloud migrations, backup/security tune-ups, and maintenance plans for creators, therapists, and boutique firms across the U.S.
Next step
Let's prepare your team for what's next
Whether you need emergency troubleshooting, help setting up new devices, or a roadmap for backups and cloud tools, I'll provide clear recommendations and pricing before any work begins.
Share your current stack and challenges. I'll respond with a short Loom outlining next steps.
Book Your Free IT Health Check