A transparent roadmap from first call to ongoing care.
Every client moves through the same five stages, ensuring urgent issues are handled quickly while long-term safeguards, training, and maintenance stay on schedule. You always know what's happening and what's next.
Five stages of every engagement
Listen & assess
Understand your setup, pain points, and goals. Document current devices, accounts, and risks before we touch anything.
Stabilise fast
Resolve urgent issues, clean up configs, and make sure everyone can get back to work quickly with clear next steps.
Protect & prevent
Establish backups, patching, and access controls so the basics are covered without adding extra complexity.
Train & support
Show your team how to use the tools, share simple guides, and stay available for questions via remote or on-site support.
Maintain & improve
Offer recurring check-ins, reports, and roadmap ideas that keep things running smoothly as you grow.
What we handle at each phase
Listen & assess
- Environment discovery call and asset inventory
- Network, device, and cloud workspace health checks
- Risk assessment with prioritised action list
Stabilise fast
- Resolve critical tickets and recurring pain points
- Document configuration changes and quick wins
- Establish support channels and escalation paths
Protect & prevent
- Deploy backups, endpoint protection, and patching
- Configure password managers and MFA policies
- Review data retention, compliance, and access control
Train & support
- Create quick-reference guides and short Loom walkthroughs
- Hold team Q&A sessions for new tools or workflows
- Document playbooks so future fixes stay consistent
Maintain & improve
- Provide ongoing remote + on-site support
- Deliver monthly or quarterly health reports
- Coordinate with vendors and manage upgrades
Ready to start with an assessment?
Share your current pain points and I'll outline the audit, timelines, and estimated investment in a follow-up Loom.